FAQ

How long does it take to process my order?

Orders take 2–3 business days to be processed before shipping.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can track your order on 17Track.

What are the shipping times?

Shipping usually takes 7–15 business days, depending on your location. Delays may occur due to customs or high-demand periods.

What is your return policy?

You may request a return within 7 days of delivery if the item is unused, in original packaging, or if we shipped the wrong product. Refunds are processed within 15 business days after approval.

How can I contact customer support?

You can reach us via email at thesurfaceroom@gmail.com or on Instagram @thesurfaceroom.